Unanswered reviews cost bookings
Diners read the last five reviews before they book. Silence from the owner reads like a shrug.
Order Up · Est. 2026
Agent en Place runs reputation, guest marketing, and back-office operations for independent restaurants — with AI agents doing the work, and two humans keeping an eye on the pass.
The Problem
Diners read the last five reviews before they book. Silence from the owner reads like a shrug.
Thousands of past guests you already paid to acquire — and no one has time to write the newsletter.
You're not going to sit down at 11pm and learn a marketing platform. Nobody blames you.
What We Run
The basics, done right
Everything in Reputation, plus
Everything, plus back-office
How It Works
We plug into your existing systems — POS, reviews, email, booking. Nothing to install.
Reviews are drafted, campaigns queued, reports built — every day, quietly in the background.
Anything with your voice on it lands in one place. Approve on your phone in seconds.
No dashboards to log into. One clean page: what ran, what worked, what's next.
Why Us
Before we sell any of this to you, we run it on a real restaurant — ours. Every agent, every workflow, every awkward review response has been through a real service.
Co-Founder · Growth
The CRM half
Fifteen years in enterprise CRM and marketing automation. Ran guest lifecycle programs for brands that count churn in millions. Now doing it for the neighborhood spot with 40 seats.
▸University of Michigan · Digital Marketing
Co-Founder · Operations
The numbers half
Accounting, supply chain, and procurement. Knows what a healthy food-cost line looks like at 3am, and where the money leaks in a small kitchen.
▸University of Michigan · Accounting
From The Dining Room
Coming Soon
“Quote from a real owner, once the ink dries.”
— Placeholder · Fill me in
Contact
Fifteen minutes. No slides. We'll show you what your reviews look like today, and what they could look like next month.